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Privacy Policy

Privacy Policy

At Crossbow Supplies AU, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.crossbowsupplies.com.au.

1. Information We Collect

We may collect the following types of information:

  • Personal Details: Name, email address, phone number, shipping/billing address, and payment information.

  • Device Data: IP address, browser type, and browsing behavior collected via cookies and analytics tools.

  • Order Details: Purchase history, order processing information, and support interactions.

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders

  • Respond to inquiries and provide customer support

  • Send order updates, promotional emails, or newsletters (only if opted in)

  • Improve website performance and user experience

  • Prevent fraud and meet legal requirements

3. Information Sharing

We do not sell your personal data. Information may be shared with trusted third parties for purposes such as:

  • Secure payment processing

  • Order shipping and fulfillment

  • Website performance analytics

  • Legal compliance, if required by law

4. Cookies & Tracking

We use cookies to:

  • Save your preferences for future visits

  • Monitor site usage and performance

  • Improve marketing effectiveness

You can choose to disable cookies in your browser settings. However, doing so may impact your ability to use some features of the Site.

5. Data Retention

We retain your personal information only as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes.

6. Data Security

We use industry-standard security measures to protect your data from unauthorized access, including SSL encryption and secure server technology.

7. Your Rights

You may request to:

  • Access the data we hold about you

  • Correct or delete your personal information

  • Opt out of marketing communications

  • Withdraw consent at any time

Contact us to exercise your rights.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies individually.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: sales@crossbowsupplies.com.au
📱 WhatsApp: +61 480 832 309
🌐 Website: www.crossbowsupplies.com.au
📍 Address: Unit 4/17 Industry Drive, Tweed Heads South NSW 2486, Australia